Refund & Replacement Policy
A fair policy designed for products made uniquely for you.
Last updated: 17 August 2026Personalized products
Because personalized products are made specifically for you, change-of-mind returns are generally not accepted once production begins.
Damaged or incorrect orders
If an item arrives damaged, defective or different from your confirmed customization, contact us within 48 hours of delivery with your order number, packaging photos and clear product photos.
Resolution
After review, we may offer a replacement, correction or refund as appropriate. Keep the product and original packaging until the support review is complete.
Refund timing
Approved refunds are returned to the original payment method. Bank processing times vary and are outside our control. Shipping charges may be non-refundable unless the issue was caused by us.